Set Your Cancellation Policy

Enter multiple office locations for appointment scheduling and staff availability. Clients requesting appointments in the portal will be able to select an office location that may be more convenient.

1. Getting started

Click Settings in the main navigation menu to get to the scheduling area.

2. Scheduling settings

Locate and click the Scheduling tab.

3. Set your cancellation policy

TherapyZen will provide you with 3 different grace period options for appointment cancellations. Choose  24, 48 or 72 Hours to set your cancellation policy.  This policy will appear in the client portal for your clients to help avoid late cancellations. Your cancellation policy will be displayed in appointment reminders as well as in the client portal as a reminder for your clients to cancel appointments appropriately.