Unlock a Staff Member's Login

To protect your data, a staff member will be locked out of therapyzen after 3 failed attempts to login with an incorrect username or password. The lockout lasts for 30 minutes after which they can attempt to login again with the correct credentials. To bypass the 30 minute lock,You can unlock a staff member's login to give them 3 new attempts at logging in. If they get locked out again, you can unlock their account again, however they may want to go through the process of resetting their password.

1. Getting started

Navigate to the locked out staff member's record.

2. Unlock the staff member's login.

Click the red Unlock Account button to remove the lock and your staffer can attempt to login again.